Privacy policy.
How we use personal information when you visit our website or contact the studio.
Who we are
Nuvola Digital is the trading name of Oliver Haydon Sutton, a sole trader and the controller of personal information collected through this website. For privacy questions or requests, email hello@nuvoladigital.com.
Information we collect
When you enquire, we receive the information you choose to provide, such as your name, email, company, website, project interests, timing and message. Please avoid including sensitive personal information unless it is necessary for your request.
Our website hosting may also process technical information such as IP addresses, browser information and access or security logs to deliver and protect the website.
Why we use it
We use enquiry information to respond, understand your project and discuss potential services. Where you ask us to take steps towards a contract, our basis is taking those pre-contract steps. Otherwise, we rely on our legitimate interests in responding to business enquiries and running the studio. We also rely on legitimate interests to maintain website reliability and security, balanced against your rights.
Submitting an enquiry does not subscribe you to a marketing list. We do not sell your personal information.
Service providers
Kinsta hosts this website and 123 Reg provides our email service. They process information necessary to provide those services. We may also disclose information where required by law or to protect legal rights.
A provider may process information outside the UK. Where restricted transfers apply, the relevant provider arrangements must include appropriate safeguards under applicable data protection law. You can contact us for information about the arrangements relevant to your enquiry.
How long we keep it
We retain unsuccessful enquiries for one month after the enquiry is closed, then delete them from active records. If you become a client, relevant correspondence and project records are retained according to our contractual, accounting and legal obligations. Information needed for a dispute or legal obligation may be retained for longer. Provider backups may persist for their normal backup cycle.
Your choices and rights
Depending on the circumstances, you can ask for access, correction, deletion, restriction or portability of your information, and object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it. These rights are subject to applicable conditions.
Send requests to hello@nuvoladigital.com. We may need to confirm your identity. You can also complain to the Information Commissioner’s Office.
Cookies and changes
See our cookie policy for information about website technologies. We update this notice when our practices change; the date above shows the latest revision.